Frequently Asked Questions
About Our Products
Q: Are your products handmade? Yes! Every piece at Aarav Creations is handcrafted with love and care. From our bracelets and keychains to our handicraft combos โ each product is made by skilled artisans, so slight variations in texture or finish are a natural part of the handmade charm.
Q: What kind of products do you sell? We offer a wide range of handcrafted products including:
- Handcrafted Bracelets & Jewellery
- Keyrings & Keychains
- Handicraft Combos (perfect for gifting)
- Smart Household Items
- Custom / Personalized Orders
Q: Are your products safe for sensitive skin? We take care to use quality materials, but since our jewellery involves metal alloys and beads, we recommend checking product descriptions carefully. If you have metal sensitivities, feel free to contact us before ordering.
Q: Can I request a custom or personalized product? Absolutely! We love creating unique pieces. Visit our Custom Orders page or scroll to the Custom Orders section on our homepage to submit your idea. We typically respond within 24 hours with a quote.
Orders & Payments
Q: What payment methods do you accept? We accept all major payment methods including UPI, Credit/Debit Cards, Net Banking, and Wallets via our secure payment gateway.
Q: How do I place an order? Simply browse our collections, add items to your cart, and proceed to checkout. It's quick and easy!
Q: Can I cancel my order? Orders can be cancelled before they are dispatched. Once the order is shipped, cancellation is not possible. Please contact us immediately at aarav.creations1710@gmail.com or +91-7989777907 if you need to cancel.
Q: Will I receive an order confirmation? Yes, you'll receive an order confirmation email as soon as your order is placed successfully.
Returns & Exchanges
Q: Do you offer refunds? No, we do not offer refunds. However, exchanges are accepted in cases where the product is damaged, defective, or a wrong item was delivered โ subject to our Exchange Policy conditions.
Q: What if I received a damaged product? Please report the issue within 24 hours of delivery along with clear photos and a complete, uncut 360ยฐ unboxing video. Without an unboxing video, claims cannot be processed.